faqs/help

What is Jacked?

Jacked is a independent company created to develop state-of-the-art technology to generate news and information delivered by the internet synchronized with other programming. Jacked has developed a first of its kind media engine. It uses a proprietary technology called SearchCasting™ to scour the web and bring relevant, real-time information and content into a customizable WebTop interface.

How Does Jacked Work?

Jacked will "watch and listen to" television programs, listen to radio shows, and "watch" other media and Jacked's search engines will provide you with news, information, images, links and other content that you want on your laptop that you can select to receive to enhance your experience. Jacked recently launched its first product, the Jacked SportsTop™, which takes you beyond the gamecast, putting you in control in real time of the news, images, links and information you want that relate to the games you watch.

What is a SportsTop™?

The Jacked SportsTop™ is a multifaceted interactive tool developed for sports programming that searches for and provides you the exact team, player, and game content you are most interested in receiving and viewing while you watch the television broadcast. Jacked is working on interactive tools for other television programming and will introduce them on a rolling basis, as they are developed.

The result is an enhanced sports news experience, delivering the real time game stats, photos, news, links to analysis, and the ability to connect with other fans. Jacked puts you in control, so you can make the call, customizing the widgets and content for your personalized dashboard. You can even view news, images, and stats for multiple games via multiple dashboards and save them for the next time you watch that sport or that team.

Is Jacked working with any of the broadcast companies or sports leagues?

It is important to note that Jacked is NOT affiliated with or sponsored or licensed by the networks, television broadcast companies, leagues and teams that are producing the games you watch on television. Jacked is designed to give you what you want to know and what you want to see - not what the league or team or its announcers want you to see.

What does it cost to use Jacked?

Jacked is completely free.

With what programs can I use Jacked?

Jacked will eventually provide real-time news and information through our browser based WebTop complementing all major broadcast media. Right now, this initial Jacked prototype searches the Internet to generate digital statistics, news, links and images related to live professional and collegiate basketball and football games. Please check back often as we expand our service to sync with additional sports and live broadcast events!

Do I have to register?

No, you don't have to register. You can enter as a guest to by pass registration and enjoy the game just the same. However, registering will give you the ability to save your unique widget layout for your next Jacked program or game. As a registered user, you will also be able to receive email reminders prior to the start of a program or game and access your settings from any computer, using your email address and password.

What are the system requirements to use Jacked?

Jacked.com is optimized for Internet Explorer and Firefox with Flash 8 on Windows XP and Vista. For Mac users, our site runs best with Firefox. More details below:

Windows XP: Browser Support - IE 6 & 7; Firefox 1.5 & 2.0 Flash 8
Mac OSX: Browser Support - Firefox 1.5 and 2.0 Flash 8
RAM/Memory Requirements: 1.5 GB RAM minimum
Processor Speed: 1.7 GHz minimum processor speed

My password doesn't work. What can I do?

If you are unable to get into your account, click on "Register/Sign In" from the top of any page and then click on the "Forgot Password" link. Enter your email address, click on the "Forgot Password" button, and we will send you a password to your email account to enter Jacked.

A game I want to watch is starting soon and I want to configure my game layout before the game starts. When does a game ticket move to "In Progress"?

A game ticket moves to "In Progress" about 30 minutes prior to the scheduled start time.

How do I add more widgets to my game tab?

When you are on a game tab, click on "Get More Widgets" in the game tab options. "Get More Widgets" will expand and will display the gallery of available widgets. To add a widget to your game tab, simply click on the widget or drag and drop the widget to the location of your choice. We are continuously adding more widgets so check the "Get More Widgets" section often.

Can I save my game layout?

Yes, you can save your game layout by clicking "Save Layout" in the game tab options menu. The next time you click on a game ticket from the schedule of games on the What's On tab, your saved game layout will be displayed.

Where and how do I report a bug?

Report a bug by clicking on Feedback from the footer of any page.
Once you are on the Feedback page, enter your name, email address, and select "Bug Report" from the Type of Feedback dropdown menu. Next enter the bug in the "Your Message" text field and hit the "Send Feedback" button.